Terms & Conditions

Shopping Services:
This portal allows for the exchange of money for goods, where the goods are purchased by one of our RoadReps due to the lack of access to cash whilst you're shielding or because you have tested positive for Covid-19 and are in isolation.   Goods are hand delivered directly to your front door under strict Covid Safe contactless delivery.  Our RoadRep will never accept payment for goods prior to delivery, however when this payment portal is required we do ask that payment is processed in a timely manner, so that we may reimburse our RoadRep as soon as is possible.  You will receive a receipt for your transaction either via email or in the post if you do not have access to the internet.  

Processing Fee - Shopping Services Only: We are a non-for-profit Community Interest Company and as such we do not charge for our services, however to cover the transactional fees of this website we will add £1 to every transaction up to the value of £30.00.

Limited Liability
Our RoadReps and the central MA|RR initiative take no responsibility for the goods themselves and by you engaging one of our RoadReps for assistance accept this, we are simply a pathway between you and the retailer.  If the goods are faulty this must be taken up directly with the shop manager.  A RoadRep may be able to assist you in this process, however this will be at the RoadRep's discretion.  

Returns
We are not manufacturing and directly selling produce but instead providing a free delivery service, you will therefore only be entitled to a refund if the RoadRep fails to deliver your shopping/prescription (Photographic evidence will be taken at point of delivery). As stated above we may be able to assist with returns at the discretion of the RoadRep.

Charges & Donations
MA|RR RoadReps do not charge for their time but they are able to reclaim their fuel costs when undertaking a task.  Our donations are used to fund this and our other overheads, such as this portal, our telephone line, training and crm software.

Click & Collect Orders
MA|RR volunteers can be available to collect a 'click & collect' order from a local supermarket, if you are unable to secure a home delivery.  In this instance you must inform us of your preferred slot i.e. date & time PRIOR to completing your order.  This will then allow us to secure an available volunteer for your preferred time slot.  If you complete the order before we are able to secure a volunteer, and we are subsequently unable to secure a volunteer, MA|RR or our volunteers will not be held liable in any respect.  Should a volunteer become ill on the day of collection and we are unable to provide a replacement volunteer, MA|RR or our volunteers will not be held liable in any respect. Should any substitutes made by the supermarket not be suitable, MA|RR or our volunteers will not be held responsible. Should any items be missing from the order this must be taken up with the Customer Services team as the respective Supermarket, MA|RR or our volunteers will not be held liable in any respect. Once you have completed your order please forward the order number to our office in good time to pass on to the volunteer collecting your order.

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as is necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse or request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and -personal information, feel free to contact us.

By accessing this website you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Mutual Aid Road Reps may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.